Where to begin

We Are Here For You

It may feel monumental to contact us but we want to assure you that from the moment we connect with you, we will be beside you for as long as you need. We do not intend to overwhelm you with information; this is simply a time to get to know each other, answer any questions you may have, and determine the next steps. We encourage you to communicate with us in whatever manner feels most comfortable; by phone, e-mail or scheduling an appointment to meet with us in person. You are welcome to bring a family member or trusted friend to help gather information and ask any questions.

Important Things to Know

The death of a family member will result in many logistical issues that can be very overwhelming. This list covers some of the immediate things that may need to be addressed. We suggest having a family member or friend review this list with you to determine how they can help. We are happy to talk to you, or to them, to answer any questions.

Social Security

You and/or your unmarried children may be eligible to receive Social Security benefits. You can apply online for your children, however, adults must contact Social Security at 1-800-772-1213 to request an in-person appointment. Since this process can take some time, it is important to start it as soon as possible.

Life Insurance

There are many variables that determine if a life insurance policy will be paid out. If you have a copy of the policy, or have contact information, contact them as soon as possible. We will also be happy to help guide you towards a professional in your area.

Child Support Payments

Typically payments cancel upon the death of the child support provider; contact your child support case worker to discuss any arrearages and to determine the date of last payment.

Health/Dental Insurance

If your spouse or non-custodial parent carried the policy, it is likely to cancel on the date of his/her death. While employers do their best to send out COBRA information, if you are an ex-spouse or non-custodial parent, they may not know to send it to you. Contact his or her employer as soon as possible to determine next steps.


To stop or re-direct mail, call or visit USPS. To ensure removal from solicitations and marketing campaigns, register your loved ones name at DDNC.

Emergency Contacts

Update any emergency contact forms that include your spouse or co-parents information to minimize delays should an emergency occur with you or one of your children. This includes doctors, schools, activities, babysitters, etc.

Contact the School or College

If your child/college student has lost a parent or sibling, it is important to work with the school to develop a plan that provides support for them during the school day. We are happy to facilitate this process for you upon request.

Legal and Financial Issues

Whether it is changing legal documents, reviewing a will, or discussing financial concerns, you will want to contact your attorney or financial advisor. We can also connect you to a professional that will provide a free consultation.

Credit Cards and other Financial Accounts

There are legalities in closing credit cards, cell phones, auto payments, and other financial obligations. This is one area that a family member or friend can be very helpful in; the following article provides information on how to start this process.

Social Media and E-mail Accounts

There are certain steps to take for social media and E-mail accounts. The following links provide instructions to cancel or memorialize some of the more widely used accounts: FacebookLinkedInTwitter, InstagramGoogle, and Yahoo 

For a list of other accounts that may need to be cancelled, click here.


It is so important to know that there is compassionate support for you, your children and your extended family members. Whether it is through therapy, group support, events, camps, or simply connecting to others who are walking the same path….please click HERE to find valuable resources in your area.